Terms of Service

Thanks for purchasing tickets with Jongleurs. Please read the following terms and conditions carefully. By using this site to buy tickets you will be deemed to have accepted all relevant terms and conditions.

In these terms and conditions;

  • “we” and “us” means Jongleurs Group
  • “Event” means the individual event or events advertised on our Website for which Tickets are available.
  • “Event Organiser” means a third-party supplier or suppliers of Tickets for the Events which may include a venue, performer, promoter or event organiser.
  • “Tickets” or “Bookings” means rights to admission in the form of unique Booking references.
  • “Website” means the website on which we make Tickets available and from which we promote Events.
  • “you” means an individual purchasing tickets using this Website.

Sale of Tickets

Rights to admission for Events are sold in the form of unique Booking references, which are delivered electronically via email, on completion of your transaction.

Please note we do not purchase the Tickets, set the Ticket prices, nor determine seating locations at the Event. Ownership of the Tickets and rights to grant entry to the Event remains with the Event Organiser and does not pass to us at any time.

Making your Booking

To buy Tickets, you must either register an account with us, log in to an existing account you have, or provide valid details using the Guest Checkout facility.

You must be over 16 years old to buy Tickets using this Website and must also comply with any age restrictions that apply to the venue where the Event is being held.

Throughout the Website you may choose the Tickets you wish to purchase and add them to your basket. Please check your purchase carefully before you confirm your purchase and check out by proceeding from the basket page.

We will charge you via your chosen payment method with the face value of the Ticket plus a Booking Fee where applicable. The face value and booking fee will be clearly itemised in your basket before you confirm your purchase and check out.

You are advised to check your purchase on receipt of confirmation from us.

Please keep your unique Booking reference in a safe place as you may be refused entry to the Event without it.

Admission to the Event

When you arrive at the Event you have booked, you must be able to provide your unique Booking reference, your name, your email address, and either photographic or signature identification. Only the person in whose name the Booking has been made/reallocated needs to provide this information; persons in their party arriving with them do not, though each person will have to provide proof of age or concessionary status where these are required. You are responsible for making people to whom you reallocate the tickets aware of the relevant parts of these terms and conditions.

Venue rules and regulations

Tickets are issued subject to the Rules and Regulations of the Event Organiser issued at the venue. You and all other Ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.

The Event Organiser, venue management, and we accept no responsibility for any personal property taken to an Event.

All details about Events advertised by us are provided on behalf of the Event Organiser and are supplied by the Event Organisers themselves. You are strongly advised to check Event details with the venue at which it is to be held and/or the Event Organiser before travelling to an Event. We make the best efforts to keep all information as up to date as possible, but

Refunds, cancellation, rescheduling of Events

Purchased Tickets cannot be refunded unless:

  1. an Event is cancelled;

Only the face value of the Ticket will be refunded if cancellation occurs. Ticket booking fees are non-refundable.

If an Event is cancelled, and we have been informed by the Event Organiser, we will automatically refund the face value of your Ticket: you do not need to notify us nor claim your refund.

Age restrictions, concessionary rates, right to admission

Some Events and Ticket types have age restrictions, and we will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event you are booking and bring a proof of age if appropriate.

Some Tickets are offered at concessionary rates to eligible persons, for example students. If you buy concessionary Tickets, you must take the necessary proof that each Ticket holder is eligible for that concession to the Event. If you cannot prove eligibility for each person holding a concessionary Ticket, you may be asked to pay the difference on the door or refused entry completely. If you are refused entry, we cannot refund you.

The right to admission to an Event is reserved by the Event Organiser and Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.